Refund Policy

Last updated: 4 November 2026.

This policy applies to all paid subscriptions for IBAN Analyzer, operated by Arvital Soft d.o.o. It forms part of our Terms of Service.

14 days, no questions asked

If the service is not what you needed, ask for a full refund within 14 days of the payment and you will get one. You do not have to explain yourself, though we would like to know, because the reason usually tells us something worth fixing.

How to ask

Write to [email protected] from the address on the account, and say which payment it is about. Refunds are issued by Paddle, our merchant of record, and usually reach the card within 5-10 business days.

After 14 days

Later requests are looked at one by one, and we are reasonable about them. You can cancel a subscription at any time from your billing page to stop any future charge; access runs to the end of the period you have already paid for.

One exception

We do not refund where we have ended an account for a breach of section 9 of the Terms - unlawful use, or a false promise about who you are.

Contact

Arvital Soft d.o.o. · [email protected]